Friends and Family Test
The NHS Friends and Family test (FTT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way in which patients can feedback about the care they received. This short film explains what the FFT is in a simple way. Whilst commonly used to assess a hospital or a particular service, it is possible to use the test to assess an individual surgeon.
Mr Kosuge opts to collect this data so that his patients can feedback on the care he provides and on areas where improvement may be required. Out of 895 tests, 822 patients (92%) were ‘extremely likely’ to recommend Mr Kosuge to their Friends and Family. The following are a selection of comments left by patients who completed the test;
‘Very clear with wording on diagnosis, very polite, makes you feel at ease and very good at stitching leaving neat tidy scar. Thank you.’
‘Made me feel very safe having the hip op. Answered all my questions. Very patient friendly.’
‘Dennis put me at ease throughout my experience from my initial meeting with him right up until and during surgery. He took time to explain everything and was interested in how I was feeling about the surgery ensuring that he provided adequate and very detailed responses at all times.’
‘At appointments and in surgery, I always felt that Mr Kosuge explained everything in great detail, always happy too answer any questions myself or my husband had. In surgery I was made to feel relaxed and trusted Mr Kosuge fully. If in the future I need further surgery on my other hip or be it knee's, I would hope that Mr Kosuge would be my surgeon yet again. Would like to thank him for everything and hope for a full recovery.’
‘Mr Kosuge is a good surgeon, he has done both my knees now and they are fantastic, he listens to you and has time for you.’
‘Made to feel very comfortable leading up to procedure and following the operation’
Mr Kosuge is extremely grateful for the feedback. He will continue to improve his clinical practice based on the comments and feedback he receives from his patients.